SharpCloud Training
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Encountered a hiccup? Let us fix it. The more specific you can be about what happened, the quicker we can get to the bottom of it.
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Ask a question
Ask your questions about SharpCloud usage or inquire about additional details here.
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Request a feature/enhancement
If you have an idea for a new feature or an improvement to an existing one, we'd love to hear it!
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General feedback
If there's something you're not happy with, or if there's something you absolutely love, we want to know!
SubmitIf you are accessing SharpCloud through a SharpCloud Accredited Partner, please contact them directly for their specific support terms.
For those using SharpCloud via our cloud service (my.sharpcloud.com or associated sub-domains), please review your available support options below.
Registered users with an active subscription on our cloud service are entitled to online technical support.
- Support Ticket System
- UK email support (support@sharpcloud.com)
- US email support (support@sharpcloud.com)
- Telephone support during business working days from our support teams in:
- UK (+44 203 821 1432) 9am – 5pm
- US (+1 484 841 4550) 9am – 5pm
Upon receiving a support request (whether online, via telephone, or email), we aim to provide an initial response within 120 minutes. We will work diligently to resolve the issue as quickly as possible, depending on the severity of the issue, the availability of requested information, and during normal business hours.
Please note technical support does not cover user training, consultancy, or professional services. We reserve the right to enforce and update these support conditions at our sole discretion.
Premium support
SharpCloud offers an extended support service that will equip you with advanced and bespoke service capabilities. Compare our service plans to see which is right for you.
Why choose premium support?
Our experienced support team is dedicated to providing prompt and precise responses, ensuring that your questions are addressed quickly and effectively. With prioritized assistance, faster resolutions, and coverage even during holidays, we’re here to support you whenever you need us.
Our expert support team is here to equip you with best practices and deep insights, ensuring you can build powerful SharpCloud solutions that deliver long-term success. With a dedicated team of experienced consultants, you’ll receive personalized guidance tailored to your needs.
Our skilled support staff is ready to address any queries quickly and efficiently, ensuring you’re never left without answers. Plus, our 'Get Certified' and 'Get Accredited' training programs offer opportunities to deepen your expertise and maximize the value of SharpCloud within your organization.
Once your solution is defined, our focus shifts to its continuous improvement, ensuring it evolves alongside your needs and remains effective over the long term. We offer scheduled quarterly one-on-one sessions to review your solution’s progress, discuss new developments, and identify opportunities for enhancement.
Users with a creator license also receive free access to our accreditation program, helping you develop in-house SharpCloud experts who can maximize the platform’s potential. Additionally, we provide support during strategy sessions to ensure your solution aligns perfectly with your organization's goals.
A full report of enhancements made to SharpCloud to meet Web Content Accessibility Guidelines 2.0 (WCAG) is available to download here.
Contact us if you have any support issues or questions: