SharpCloud Career Graduate Solutions Consultant

Based: US Philadelphia area

Program Start: Immediate

• Are you looking for an opportunity to really make your mark in a fun, inclusive and scaling organisation?

• Are you hoping to join a small team with big ambitions and grow within it?

• Are you ready to further develop your own skills and work with others too?

• We are looking for brilliant graduates who bring fresh and exciting ideas and want to bring their energy to work with us and our clients.

Who are SharpCloud?

We help people see the whole picture with their data.

SharpCloud is visual business alignment software helping companies visualize key information to become more agile and deliver strategic goals. As an interactive data visualization platform, SharpCloud enables teams to plan, visualize and communicate strategy across business silos and transforms static information into engaging, dynamic visual stories, providing valuable insight for leadership teams to make smarter, more informed decisions.

Designed for decision-makers, the SharpCloud platform empowers you to view interdependencies, filter out the noise and prepare you with new insights before you act, helping to visualize your business as a whole and keep activities and strategy aligned.

We aren’t a big corporate employer, but we do work with them. We offer you the chance to make a difference and see the impact of the work you do, an opportunity to develop and learn fast in an agile, business to business software environment.

We are looking for someone to join our team to work on specific projects, you will need to be versatile, creative and keen to learn.

We have a globally distributed and hybrid team structure with remote working and an office base in London.

Candidate Profile

Our ideal candidate is passionate with a desire to learn and a drive to continuously develop themselves. You will be an effective communicator, with strong attention to detail and a problem-solving approach. Organized and methodical, you will be able to work individually as well as within in a team to achieve high quality end goals. You will develop a coaching approach to working with other team members and clients, leading by example; influencing and smoothing issues/concerns effectively and quickly. You are enthusiastic, ready to spot and take on new problems, whilst identifying and improving ways of delivering value as we continue to push our technology forward.

You are proactive, good with Excel and data; able to work under pressure, solve problems and take on responsibility. Most of all, you are someone with the passion to become a true champion of our software, customers and business values, who really wants to make a difference to the success of a growing company.

The Program

Our Graduate Program will have your role focus on presales and customer success. It is a solution consultant role.

Our business is small with big ambitions, you will make a difference with real projects and customers in different industries. You will build a wide-ranging understanding of a SaaS business and find your areas of interest. You will be supported and mentored to be your best.

Core Values

SharpCloud believes in the following:

• Empowering you to grow into your best self.
• Working with autonomy.
• Understanding and utilizing cutting-edge technology.
• Developing a close-working, supportive and talented team.
• Helping people see the whole picture.
• Providing the very best software solutions and experiences for our clients.

Key Roles & Responsibilities

• Establish positive and effective working relationships with the project team, line manager, other colleagues and clients.
• Achieve deliverables and objectives set by your line manager to a high standard, seeking support and input as appropriate.
• Understand and actively promote SharpCloud values and culture.
• Become a true product expert and champion! You’ll be able to present and demonstrate SharpCloud to customers (including prospects), showing its features and describing its benefits.
• You will experience all stages of the Customer Journey – from early marketing to customer success.
• Engage with customers (through on-line meeting, email. phone and face to face) to understand their requirements and use the ‘challenger’ methodology to help them undertake their role in creating an environment for success.
• Help our customers turn Excel sheets, PowerPoints and other data into visual SharpCloud stories, using a combination of your data skills and creativity to create great solutions to their problems.
• Demonstrate how SharpCloud can be used for roadmapping, innovation, project portfolio, risk and other use cases.
• Continue to work with customers post-sale, to help deliver pilot, POC and implementation projects and to deliver support on their solution.
• Run training/enablement sessions with customers to build their knowledge of SharpCloud and help them become competent and confident users in line with our accreditation programmes.
• Create product help and training materials including written documents, videos and SharpCloud stories, updating them regularly with each new software release.
• Work with users and communities to feedback on features requested by customers and suggest ways to make SharpCloud even better.
• Work with the Sales and Partner teams, help maintain a library of useful information.
• Be a key member of a committed and capable team and perform any other tasks as reasonably requested from time to time.

(The above is not an exhausted list, other duties may be required as directed by any rotations and objectives set. All duties will be linked to your ongoing development within the role).

Qualifications, Skills & Experiences

• University graduate majoring in Business Intelligence and Analytics, Computer Science or a related field 
• Highly motivated to deliver, whilst adopting a lead by example approach with sub-contractors and team members.
• Excellent written and oral communication, ability to influence without authority and to be adaptive in communication styles.
• Driven to achieve results, strong attention to detail, analytical and able to tackle problems effectively and calmly.
• Ability to plan and prioritize effectively, determined to deliver and resilient to change.

The business is global, with international customers and partners and offices in London and the US.

• Flexible working policy.
• Great agile culture and atmosphere.

Schedule:

• 8-hour shift
• Monday to Friday

SharpCloud is an equal opportunities employer. We are committed to eliminating discrimination and encouraging equality and diversity in all our business activities, including the provision of services and employment. This commitment to diversity underpins all our policies and practice. The company seeks to maintain a positive working environment in which we respect each other, our staff, clients and suppliers.