Support

SharpCloud End-User Technical Support

If you are accessing SharpCloud via a SharpCloud Accredited partner, then please contact the partner for their support terms.

If you are accessing SharpCloud from our cloud service (my.sharpcloud.com or associated sub-domains), please review your support options below:

Registeredusers with a free subscription on our cloud service are entitled to online technical support.

Online support from the SharpCloud Help Story.

Registered users who have a paid subscription on our cloud service are entitled to online technical support plus:

UK email support (support@sharpcloud.com),
US email support (support@sharpcloud.com), and
Telephone support during business working days from our support teams in:
- UK (+44 203 821 1432) 9am – 5pm
- US (+1 484 841 4550) 9am – 5pm

On receipt of a support request (online, via telephone or via email to the support email), we will seek to provide an initial response within 120 minutes and will endeavour to resolve the issue promptly, subject to being provided with any requested information and subject to the severity of the issue.

Please note technical support does not cover user training, consultancy or professional services. We reserve the right to enforce and update these support conditions at our sole discretion.