SharpCloud End-User Technical Support

If you are accessing SharpCloud via a SharpCloud Accredited partner, then please contact the partner for their support terms.

If you are accessing SharpCloud from our cloud service (my.sharpcloud.com or associated sub-domains), please review your support options below:

Registered users with a free subscription on our cloud service are entitled to online technical support. Registered users who have a paid subscription on our cloud service are entitled to online technical support plus:
  • UK email support (support@sharpcloud.com),
  • US email support (hello@sharpcloud.us), and
  • Telephone support during business working days from our support teams in:
    • UK (+44 203 764 8512) 9am – 5pm, London.
    • US (+1 703 636 3344) 9am – 5pm, Washington D.C

On receipt of a support request (online, via telephone or via email to the support email), we will seek to provide an initial response within 120 minutes and will endeavour to resolve the issue promptly, subject to being provided with any requested information and subject to the severity of the issue.

Please note technical support does not cover user training, consultancy or professional services. We reserve the right to enforce and update these support conditions at our sole discretion.

Browser Compatibility

SharpCloud is delivered in-browser using HTML5.

The table below shows the supported browsers:


  IE 6/7/8/9/10 IE 11 Edge Chrome Firefox Safari
Windows XP
Windows 7
Windows 8
Windows 10
Mac OS

Browser/Operating System is compatible
Browser/Operating System combination not compatible
Browser/Operating System combination not available


Accessibility

A full report of enhancements made to SharpCloud to meet Web Content Accessibility Guidelines 2.0 (WCAG) is available to download here.

Contact us

Contact us if you have any support issues or questions: