State of Hawaii | Case Study

Challenge

The Hawaii Office of Enterprise Technology Services (ETS), faced the challenge of creating and sharing a strategic roadmap to improve internal communication, facilitate the planning of IT projects across all state departments, and enhance transparency within the government. They needed a solution that would not only serve their own agency but also support IT governance efforts across all departments and effectively communicate with the state’s constituents and vendors.

Cause

The need for better communication and planning stemmed from the complexity of managing IT initiatives across multiple state departments. Existing tools failed to provide the depth, flexibility, and integration required to streamline these processes. The agency required a platform that could seamlessly integrate with existing programs, enable two-way communication between upper management and technical staff, and serve as a resource management tool to optimize efficiency and reduce waste.

Solution

ETS found its answer in SharpCloud, a tool that allowed them to build a groundbreaking IT department roadmap. SharpCloud enabled ETS to visualize and manage their strategic priorities and initiatives with incredible depth and clarity. The tool's flexibility, particularly its open application program interface (API), allowed ETS to integrate it seamlessly across multiple platforms without the need to re-enter vast amounts of data. This new roadmap tool has become a model for other state government divisions, revolutionizing how they operate and communicate.

Benefits

The adoption of SharpCloud has led to significant improvements in how ETS operates. It has enhanced communication within the agency, enabled quicker and more informed decision-making, and provided a clear, transparent view of ongoing projects for both internal and external stakeholders. This increased efficiency is expected to result in a ten percent reduction in ETS’s operations and maintenance budget, translating into substantial cost savings. Moreover, SharpCloud offers continuity between administrations, ensuring that strategic projects and initiatives continue seamlessly even with changes in leadership, thereby strengthening government transparency and accountability.

“We uphold a standard of transparency, accountability and reliability, performing our work as a government that is worthy of the public’s trust. SharpCloud changes the way we run government.”

Key objectives

How SharpCloud empowered a state government department to enhance efficiency, transparency and capability

Enhance efficiency and capability

Leverage SharpCloud to streamline project management and communication within the Hawaii Office of Enterprise Technology Services (ETS) and across all state departments. By integrating SharpCloud into daily operations, ETS can optimize resource allocation, reduce waste, and improve decision-making processes, ultimately increasing the overall efficiency and capability of the department.

Build a powerful knowledge network

Utilize SharpCloud to create a dynamic knowledge network that connects employees at all levels of the department. This network will facilitate the sharing of expertise, lessons learned, and best practices, fostering a culture of collaboration and continuous improvement. By breaking down silos and promoting the exchange of information, the department will be better equipped to handle complex IT projects and drive innovation.

Greater transparency and alignment

Deploy SharpCloud as a central platform for creating and maintaining a strategic roadmap that aligns with the department's goals and objectives. This will enhance transparency by providing a clear, detailed view of project progress and future initiatives. By making this roadmap accessible to all stakeholders, ETS can ensure alignment and accountability across the department, supporting better governance and more effective delivery of services to the public.

Solution

SharpCloud enables the Hawaii Office of Enterprise Technology Services (ETS) to create a highly detailed IT Strategic Roadmap, publicly available online, showcasing how each initiative aligns with state statutes and the governor's goals. This tool allows ETS to build similar roadmaps across departments, helping to curtail government waste by ensuring that leftover funds are efficiently managed and potentially returned to the state’s General Fund. SharpCloud also facilitates transparent communication with the state Legislature, allowing ETS to demonstrate careful planning and align discussions with clear, data-driven insights.