THIS SUB PROCESSORS PAGE WAS LAST UPDATED ON: 4 OCTOBER 2019. ANY FUTURE CHANGES WILL BE REFLECTED ON THIS PAGE.

SharpCloud uses sub-processors (listed below), to assist in providing services as described in our Privacy Policy and our Terms of Service or a similar services agreement customers may have signed with us.

 

Entity Name Subject Matter of the Processing Processed Data Location Privacy Shield (If Applicable)

Microsoft Corporation

Microsoft Azure - PaaS provider for the production application instances and holder of all application data storage and processing.

All data uploaded to and collected by the application.

  • my.sharpcloud.com USA
  • uk.sharpcloud.com UK
  • eu.sharpcloud.com Netherlands
 

Microsoft Corporation

Office 365 is used for Document Storage and email communications internal and externally with customers, partners and suppliers.

Name, email address, data submitted to support services, contract administrative data.

  • Email - Europe
  • SharePoint - UK
  • Teams - Europe
  • Skype for Business - Europe
 

Hubspot Inc

We use HubSpot CRM as our CRM/Marketing database.

IP addresses, name, email addresses, usernames, company, telephone.

USA

https://www.privacyshield.gov/participant?id=a2zt0000000TN8pAAG

Docebo NA Inc

Docebo is used for the SharpCloud Academy to provide access to training/learning materials.

Email addresses, name, training course undertaken, forum posts.

Ireland

 

Freshdesk Inc

Freshdesk is used for the knowledge base and for the support ticketing system.

Email addresses, name, telephone, data submitted with user tickets to the support service.

Ireland

 

Stripe Inc

Stripe is used for online payment processing within the SharpCloud application.

Name, email address, payment details.

USA

https://www.privacyshield.gov/participant?id=a2zt0000000TQOUAA4

Logmein Inc

GotoMeeting is for communications with customers and provision of webinars.

IP addresses, name, email addresses.

USA

https://www.privacyshield.gov/participant?id=a2zt0000000013fAAA

Zoom Video Communication 

Zoom is for communications with customers and provision of webinars.

IP addresses, name, email addresses.

USA

https://www.privacyshield.gov/participant?id=a2zt0000000TNkCAAW&status=Active

 

SharpCloud Software Privacy Policy 

https://www.sharpcloud.com/privacy

SharpCloud Software Terms of Service 

https://www.sharpcloud.com/terms

Security Statement Web page

https://www.sharpcloud.com/security

Contact

Questions, comments and requests regarding the sub-processors are welcomed and should be addressed to support@sharpcloud.com.