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Giving West Midlands Trains visual reassurance around risks and safety

Case Study
Challenge

Being able to manage risk effectively. We were lacking clarity around actions and needed a tool to help the team to focus on the significant risks and track actions more effectively. It’s the logging and evidence in the closure of actions that’s so critical. 

Cause

We have multiple depots with multiple risks generating actions around those risks. With numerous action trackers that rely on manual updating, some were being duplicated and it became hard to identify which actions had been dealt with effectively.

Solution

SharpCloud has enabled me to bring all the information together in one place and specifically rank actions by risk to get an immediate understanding of the current situation. Any duplications of actions are immediately visible, as are the high-risk actions, ensuring we focus on the most significant risks first.

Benefits

I have all the actions in sight and the reassurance that the key risks are being managed effectively. We can see the goals completed and more importantly, the evidence behind the closure of the actions. Everyone can instantly see the whole picture in one view and the areas we need to focus on. 

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“Everything is in sight. I can see the action owners and the actions they're responsible for. I have the visual reassurance that key risks are being managed effectively and senior management have the high-level overview they need to understand what’s going on.”

Sam Stuart, Safety & Environment Business Partner

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Challenges

  • Managing and communicating risk effectively

  • A lack of clarity around actions

  • Focusing on the significant risks 

  • Tracking actions more effectively

  • Logging and evidence of closure of actions

  • Managing change which will inherently import new risks

 

Cause

  • Multiple depots with multiple risks generating actions around those risks

  • Numerous action trackers that rely on manual updating

  • Duplication of actions and actions being captured elsewhere

  • Using spreadsheets which are static and prone to human error

  • All train operators are going through massive periods of change
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Solution

SharpCloud has enabled me to bring all the information together in one place and specifically rank actions by risk to get an immediate understanding of the current situation. Any duplications of actions are immediately visible, as are the high-risk actions, ensuring we focus on the most significant risks first.

SharpCloud visualizes all the high-risk actions that need closing and prompts the question as to why they haven’t been closed. It helps to highlight the risks that need dealing with in order of importance and enables better planning around risks.  

We can see the goals completed and more importantly, the evidence behind the closure of the actions. Everyone can instantly see the whole picture in one view and the areas we need to focus on. 

From a safety perspective I have all the actions in sight and the reassurance that the key risks are being managed effectively and the evidence behind the closure of the actions is visible in the story. The story is easy to update, and you can see it update in real time. 

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Benefits

  • Increased visibility, transparency, and accountability; everything is in sight, action owners are linked to their actions

  • The whole picture in one view, no data is lost or hidden in spreadsheets

  • Saving time by being able to visualize everything in one place

  • An immediate understanding of the current situation 

  • Increased process efficiency - we’ve been able to demonstrate to the regulators and internal change panels that we’ve got all the risks covered 

 

  • Reassurance that high-risk actions are getting the focus they need

  • Presenting progress effectively internally 

  • Better planning around risks 

  • The story is easy to update, and you can see it update in real time

  • Being invited to forums by senior management to show how I’m using SharpCloud 

 

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