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SharpCloud Careers

Customer Success Executive to join our team

Do you want to work for a fast growing entrepreneurial, international company based in London? We need more Customer Success Executives to join our team as we accelerate our expansion in 2019. We are looking for tech-savvy self-starters to join our Customer Success team who will help on-board new customers and proactively work with them to ensure they have the best possible experience from working with us.

 

About Us

SharpCloud is an Enterprise SaaS company providing visual business collaboration software for Risk Management, Major Projects, IT & Business Roadmapping and Innovation. As an interactive data visualisation platform, SharpCloud can help improve strategic portfolio management across the business and communication to leadership teams.

 

The Role

We’re looking for super-organised and enthusiastic people, eager to deliver exceptional service to our customers. As a Customer Success Executive, you will be the first line of contact for customers, ensuring that any issues are dealt with in a professional and timely manner, as well as making sure they receive excellent customer service throughout. You will also work closely with the product teams, giving feedback on the product for future development.

You will be working in a fast-paced, challenging and rewarding environment as we look to scale the business across the globe. You will be an integral part of the team, joining us at a very exciting time - with heaps of opportunity to progress your career.

 

Responsibilities

Managing set of accounts, post-sales.

Ensuring both the training and enablement of customers, and development of the solution is successful.

Acting as technical advocate of SharpCloud to the customer, and promoting new capabilities when appropriate.

Acting as the conduit between SharpCloud Product Manager and the customer to ensure feature requirements are qualified and fed back.

Demonstrate a deep understanding of SharpCloud and particularly new features in order to recommend and communicate solutions to customers.

 

Requirements

3-5 years customer facing experience, preferably in SaaS.

Minimum Bachelor’s degree required.

Excellent client-facing and internal communication skills.

You will have a very analytical mind and be able to quickly identify issues, or opportunities, that our customers may have.

Demonstrate an ability to build collaborative relationships with customers to proactively leverage opportunities and address challenges.

Ability to meet self-imposed deadlines and ability to balance the demands of multiple customer accounts.

Ability to work independently.

Strong quantitative, analytical and computer skills.

Travel as necessary.

 

Why work for SharpCloud?

We are a company with a dynamic and exciting work environment that has been experiencing tremendous growth for the last few years.

Competitive salary.

A high level of responsibility and autonomy within the team - this is a role that will give you the opportunity to excel and develop your skills daily.

Our business is global, with international customers and partners and offices in London and the US.

Weekly office lunches and regular social events/drinks.

Flexible working policy.

Great agile culture and atmosphere.

Apply for this role